WHAT SIZES DOES OUR MODEL WEAR?
A: Our model wears a size 8 in the all our products. She is 167cm tall and has an average build.
WHAT IS YOUR RETURNS POLICY?
A: We offer a 30 day exchange period on size only, if your item is returned in original condition, unworn and with tags attached. Please make sure your item is free from:
– Make up, fake tan and animal hair
– Free from scents of deodorant, perfume or washing powder
Please be careful when trying on our garments! If your return doesn’t meet the above criteria we will unfortunately have to send it back to you. We are unfortunately unable to cover the cost of return shipping, but will happily ship the new size to you free of charge. We do not offer exchanges for change of mind (colour or item) so please choose carefully before confirming your order. This is also outlined in our Terms and Conditions. If you need to exchange your size, please contact firstname.lastname@example.org and we will help you complete the process.
– Items marked “SALE” or “SAMPLE” are not eligible for return. Please make sure you’ve read the list of possible faults in all SAMPLE products before checking out, they are discounted for this reason.
HOW DO I EXCHANGE A SIZE IF YOU ARE OUT OF STOCK?
A: Simply contact us at email@example.com to let us know what size you would like to exchange. If we are well and truly sold out of the size you need, we can offer you a refund less the cost of shipping.
WHAT HAPPENS IF I WAS SENT AN INCORRECT ITEM?
WHAT FABRICS ARE EACH OF THE PRODUCTS MADE OF?
A: Fabrics used in manufacturing are listed in the product descriptions on our website.
DO THE PRODUCTS RUN TRUE TO SIZE?
A: Measurements for you to refer to when picking a size are outlined on our website, to help you achieve the best fit. If you are in between sizes in our crop tops, we would recommend selecting the smaller size, as the fit is quite snug and the fabric is stretchy.
I ORDERED THE WRONG SIZE BY ACCIDENT, AM I ABLE TO CHANGE IT BEFORE YOU SHIP IT OUT?
A: Please email firstname.lastname@example.org and we will help you anyway we can, as long as you contact us before the product is shipped. Please remember during launch/restock periods we receive high volumes of orders and emails, and can’t always make changes to orders in time before they’re shipped.
WHEN WILL YOU BE RESTOCKING?
A: The best way to find out about any Emersons Label Collection updates including restock dates, is to join our mailing list. Our members are the first to know and you can sign up easily by scrolling to the bottom of any page on our website.
DO YOU YOU OFFER AFTERPAY?
A: Unfortunately we do not offer Afterpay or Laybuy at the moment but we are looking to add this feature to our online store as our collection grows. Stay tuned!
DOES SHIPPING INCLUDE IMPORT/TAX CHARGES?
A: No. Emersons Label charges $15 for domestic express postage. Items are due to arrive within 1-3 business days.
WHERE WILL MY PARCEL BE LEFT IF I AM NOT HOME?
A: To avoid any issues all Australian orders are shipped with express shipping, this means packages will have to be signed for or taken to your nearest post office is you are not home to avoid any issues.
ARE EMERSONS LABEL PRODUCTS MADE ETHICALLY?
A: Yes. Emersons Label works with an Australian owned and operated design and manufacturing partner to produce Emersons Label.
In terms of our international factories and compliance, we only use hand-picked, ethical manufacturing partners that our manufacturing partners have personally visited and viewed actual production lines. Our product also receives random third party inspections to perform inspections on production.
Our team not only visit the showrooms of our manufacturing partners, but also the physical productions lines. We take social responsibility very seriously and ensure our manufacturing partners are all Child-labour and Sweat-Shop free in which is a requirement to even begin initiating with each factory. Minimum wages are adhered to as well as being conscious of environmental standards which is now a prerequisite to all Factories in operation.